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How do I place a new order?
Click “New Order” on the Home page, pick items, then Submit.
Can I edit an order after it’s been placed?

Yes—any team-member linked to the delivery location may edit an order until 5 PM (ET) on the business day before delivery. Simply open the order in the Current Order section, adjust items, and click Update Order.

Step-by-step:
  1. Go to Current Order on your DASHBOARD (Home Page).
  2. Click Edit Order. The cart drawer opens with all current items.
  3. Change quantities or remove items listed.
  4. Add items by clicking + Add More Items. A mini catalog will appear with all items your resaurant currently orders along with "You May Also Like items", when your are ready press Update Order.

The system emails an amendment notice to all authorised users for that location. The name of the person who made the change appears in the Email Notification and the Current Order panel updates immediately, and is recorded in the Previous Deliveries history once the order is fulfilled.

After the 3 PM cut-off?
You may still place your order but all items may not be deliveried. Why is this? All items are made to order. Everything delivered is fresh from our bakery. If you order late we more than likely will not have it to deliver. In some cases, we may have extra from retail orders and will then have it to deliver.

How do I use Quick Re-Order?
From the Home page, scroll to Quick Re-Order. Each card shows an item you buy often. Adjust the quantity with the + / – stepper, then click Review Order. This will take you to Checkout to submit the order.
How do I update my restaurant locations?

Location changes help us route deliveries correctly. You have two options:

  1. Self-service: In the top-bar dropdown choose Settings › Delivery Defaults. choose your location you wish to cahnge to, then click Save Changes. Your location is then updated. You can verify this buy checking the location in the User Menu @ the top right of the page.
  2. Cart Review During Checkout: The checkout process will show what location you are ordering for right above the items in your cart. If you notice the location doesn't match your current location you are placing an order for you can change the location there.
    *Important*
    If you choose a different location at Checkout you will switch to that location until you change it in your settings or switching while placing another order in Checkout.
When a location is removed, any future-dated orders tied to it are automatically flagged.
What is the “You May Also Like” section and how can I add those items?

The You May Also Like section suggests new or seasonal products that complement your usual order history. To add one of these items:

  1. Select the desired quantity with the + / – stepper.
  2. The item moves into your active cart automatically.
  3. When you click place order in the Current Order section or after adding Quick Re-Order items and clicking Review Order the items will be in your cart for purchase.

If you’re building an order via Quick Re-Order, you can mix recommended items in the same session—just add them before you click Review Order.

What’s the cut-off time?
Orders placed by 2:59 PM arrive with all items on your next scheduled delivery day. Orders after 3 PM will arrive on your next scheduled delivery day BUT may not have all ordred items delivered.
What are the minimum order quantities?
Our wholesale minimum is 4 items or 6 - 8 items outside of normal delivery radius/range per delivery. You can mix and match items to hit the item minimum.
  • If your cart is below the threshold, the View Cart button remains disabled and shows how many more cases are needed.
  • If you have reached the order minimum there will be a green check mark animation and the View Cart button will turn green signifying you may proceed with your order.
Need an exception for a rush delivery? Contact our barkey 301-590-1159.
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